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General Questions

Do I need to pay the courier for returning?
As we provide free shipping at our own cost, we are unable to pay for returning item(s).
Do I need to pay the courier?
No! Locations where we provide Free Shipping does not required to pay for shipping.
How can I apply coupon?
You can apply your given code while completing the order at the checkout page. Make sure to use CAPITAL LETTERS.
Is your size guide in centimeters or inches?
It's available in both. Please see our size guide page.
Do you make customize sizes?
Custom made to measure sizes is available for suits and tuxedos only.
Can I exchange for a different item?
Please read our exchange and return guidelines for more details.
Is it possible to cancel my order?
Order cancellation requests can be placed within (1) day of order (If not Shipped) or will result in flat deduction of 25% from your ordered item's amount. If the product is in transit, then you have to receive and apply for a return.
How do I track my order?
Once your order is dispatched, you will be notified with the tracking details through an email. You can also track here.
What if my order details are not received?
Immediately contact our customer service team to brief your issues. Visit our return and exchange policy page for more information.
How will I know if my order has been received?
After placing your order, you will receive an e-mail confirmation within a few minutes.
Do you ship orders worldwide?
We ship worldwide except Israel, Russia, and APO/FPO addresses, for further queries, contact us at
How long will it take to receive my order?
Any product you purchase from our store normally takes 4-8 business days to deliver.Note:  Due to the global pandemic, there can be slight delays in your orders. You can contact us at if your product is not shipped in the mentioned timeline.
Is ordering online secure?
To secure and protect your privacy, we use SSL (Secure Socket Layer) that provides end to end encryption. We use Paypal which is one of the best secured payment options available.
Where can I look for information on the order I placed?
Your complete order details ( price of each item, order number, and shipping charges) will be sent to you via email.
Can I make a change after I’ve placed my order?
As long as the item is not shipped, you can make changes in your order(s). Please send your order number(s) to our customer service for correction.
How do I order and pay for products?
You can order by selecting any product from our website. Then, select sizing and click add to cart. accepts PayPal, Visa, American Express, Master Card, and Discover Cards for Payments.

It can usually take up to 7 working days (excluding weekends and bank holidays) from the day after the date of your return, for your parcel to be delivered back to our warehouse and processed.

We'll send you an email as soon as we've completed your return, letting you know whether a refund or exchange has been processed. 

Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 10 working days in the UK, depending on your payment method issuer. 

Returned within 15 to 30 days? A gift voucher will be issued instead.

If you've returned more than one order in the same parcel, please allow 24 hours for all your returns to be completed.  

If your returns haven't reached us after the returns time frame, please get in touch using one of the contact options below so we can help you further.
Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive.You’ll be able to get the latest updates on your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can log into ‘My Account’ and click ‘Track This Order’.Your tracking link will be able to provide up to date information on the status of your order.If your estimated delivery date has passed and you haven’t received your order, please get in touch with our Customer Care team on one of the options below so we can help you
You can exchange gift purchases made online from Friday 1 November 2019 to Wednesday 8 January 2020. Please note that our standard 14 day refund policy still applies to online purchases.For more information: