FREE STANDARD DELIVERY     |   30 DAYS RETURN GUARANTEE    |   100% SECURE PAYMENT OPTION  

FAQs

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General Questions

HAVE YOU RECEIVED MY RETURNED ITEMS?

It can usually take up to 7 working days (excluding weekends and bank holidays) from the day after the date of your return, for your parcel to be delivered back to our warehouse and processed.

We'll send you an email as soon as we've completed your return, letting you know whether a refund or exchange has been processed. 

Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 10 working days in the UK, depending on your payment method issuer. 

Returned within 15 to 30 days? A gift voucher will be issued instead.

If you've returned more than one order in the same parcel, please allow 24 hours for all your returns to be completed.  

If your returns haven't reached us after the returns time frame, please get in touch using one of the contact options below so we can help you further.

Support@bagywagy.com
WHAT SHOULD I DO IF MY ORDER HASN’T BEEN DELIVERED YET?
Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive.You’ll be able to get the latest updates on your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can log into ‘My Account’ and click ‘Track This Order’.Your tracking link will be able to provide up to date information on the status of your order.If your estimated delivery date has passed and you haven’t received your order, please get in touch with our Customer Care team on one of the options below so we can help you further.Support@bagywagy.com
WHAT IS YOUR HOLIDAY RETURNS POLICY?
HOLIDAY RETURNS POLICY
You can exchange gift purchases made online from Friday 1 November 2019 to Wednesday 8 January 2020. Please note that our standard 14 day refund policy still applies to online purchases.For more information: Support@bagywagy.com
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